Refund policy
Return and Refund Policy
At Nawab Foods, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
Returns
We accept returns on products that are unopened, unused, and undamaged, within 14 days of delivery. To be eligible for a return, the product must be in its original packaging with all seals intact.
Due to the nature of food products, we are unable to accept returns on items that have been opened, used, or damaged after delivery, for hygiene and safety reasons.
How to Request a Return
To start a return, please contact us at [your support email/phone] with your order number and reason for return. We will provide instructions on how and where to send your item.
Refunds
Once we receive your returned item, we will inspect it to verify that it is unopened and undamaged. If approved, your refund will be processed within 7 working days of receiving and verifying the returned product. Refunds will be issued to your original payment method.
Non-Returnable Items
- Opened or used products
- Products without original packaging or seals
- Perishable goods past their return window
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at helpdesk@nawabfoods.de