Shipping policy
Shipping Policy
Delivery Area
We currently deliver to all of mainland Germany. We do not ship to islands, overseas territories, or international destinations outside Germany at this time.
Shipping Costs
- Orders of €39 or more qualify for free delivery.
- Orders under €39 incur a flat delivery charge of €5.
- There is no minimum order requirement — you're welcome to place an order of any value.
Processing Time
Orders are processed and shipped within 1 business day after full payment has been received and confirmed. Business days do not include weekends or public holidays in Germany.
Delivery Time
Once shipped, orders typically arrive within 2–5 business days, depending on your location and the shipping carrier. You will receive a shipping confirmation with tracking information (where available) once your order has left our warehouse.
Order Processing
Orders are processed in the order they are received. During periods of high demand (e.g. holidays, promotions), processing times may be slightly longer than usual — we will notify you if there is a significant delay.
Delivery Address
Please ensure your delivery address is correct and complete at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
Damaged or Lost Shipments
If your order arrives damaged or does not arrive within a reasonable time, please contact us at helpdesk@nawabfoods.de with your order number so we can investigate and assist you.
Contact Us
If you have any questions about our Shipping Policy, please contact us at helpdesk@nawabfoods.de.